Frequently Asked Questions

Here you will find some answers to frequently asked questions about the Empowered Surveys. Should you have any another questions, please contact us so we can help. Please note our operating hours are AEST (9am to 5pm Monday to Friday). We generally aim to respond to queries within 2 business days, in peak periods it might take longer...please bear with us!

Q. How do I join Empowered Surveys?
 

Empowered Surveys is free to join and participate in. All you need is to be a resident of Australia and have a valid email address!

Empowered Surveys is Free to join and participate in. All you need is to be a resident of Australia and have a valid email address.


Q. How does the Empowered Surveys online community work?
 
Simply sign up to our website, fill in your profile and earn money by participating in online surveys!
To participate in the Empowered Surveys online market research reward program, you will need to submit a registration, it's free to join. Once registered, you can earn money online by participating in paid online surveys about a range of exciting topics. You can then receive gift cards, movie tickets or real cash deposited straight into your bank account.

Q. Does Empowered Surveys have a Facebook page?
 
Indeed we do! Click here to like our  Facebook page. We sometimes have competitions and some wicked offers for anyone who likes our Facebook page
 
Q. Is the Empowered Surveys online survey community a legitimate paid survey site?
 
Empowered Surveys is a legitimate paid survey site. We offer our members rewards for taking surveys from some of Australia's largest market research companies. We reward our members quickly and our members receive over $70,000 in reward each month! Our headquarters are in Sydney and we are members of AMSRS and follow industry guidelines with regards to research. All of the research that we do are purely for market research purposes and the information you provide is never identifiable. 

 

Empowered Surveys Membership


Q. Are there any restrictions for membership?
 
You must be an Australian resident and above the age of 16.
You must be an Australian resident, and be at least 16 years of age to register as an Empowered Surveys member.

Q. Does it cost anything to join Empowered Surveys?
 
Its absolutely FREE! All you have to do is provide your opinion on a range of topics, and you will be rewarded for your time
It is free to join and make money online by participating in the Empowered Surveys online community.

Q. Can I hold more than one member account?
 
Unfortunately not. We only one account per member and anyone who provide false information may have their privileges and rewards revoked as per our terms of service.
We only allow one account for each member. Any member who is found to provide false information may have their privileges and rewards revoked as per our terms of service.

Q. What will you do with the information I provide you during the registration process?
 
We only wish to send you information that will be relevant to your lifestyle and preferences at any given time. The information you provide us is one way of ensuring we can do this effectively. To improve the relevancy of information, you may consider editing your profile to ensure it reflects your current situation.
We only wish to send you information that will be relevant to your lifestyle and preferences at any given time. The information you provide us is one way of ensuring we can do this effectively. To improve the relevancy of information, you may consider editing your profile to ensure it reflects your current situation.

Q. What will you do with the information and opinions I volunteer for the surveys?
 

Your information and responses to surveys are compiled along with other Panel Members who have responded. This information is distributed to researchers in aggregate form so your individual responses are offered anonymously. Survey Choice does not sell or reveal your contact details to third parties. For further information, please read our privacy policy.

Your information and responses to surveys are compiled along with other Panel Members who have responded. This information is distributed to researchers in aggregate form so your individual responses are offered anonymously. Empowered Surveys does not sell or reveal your contact details to third parties. For further information, please read our privacy policy.

Q. If I unsubscribe/resign from the Empowered Surveys online community, will I lose my rewards?
 
Yes and we will be incredibly sad to see you leave!  We offer a 14 day grace period after you unsubscribe, and you can reactivate your account by logging in to Survey Choice during this period, and hang on to your rewards. After the grace period has expired, your account will be permanently terminated, and you will not be able to recover your rewards.
Yes, and we’d be sorry to see you leave!

We offer a 14 day grace period after you unsubscribe, and you can reactivate your account by logging in to Empowered Surveys during this period, and hang on to your rewards. After the grace period has expired, your account will be permanently terminated, and you will not be able to recover your rewards.

To unsubscribe click here.

Q. What kind of emails will I receive?
 
You will receive invitations to some surveys where you can earn some amazing rewards. Time to time, we'll also send you a newsletter with what's happening on our community...stay tuned!
Members of Empowered Surveys will receive regular survey invitations about a range of topics and at variable lengths. You will be rewarded for each survey you complete.

Q. How often should I expect emails from Empowered Surveys?
 

We believe you should only receive emails that will be of relevance to you. Your email frequency will therefore depend on many factors including, but not limited to your location, gender, age and the requirements of our survey partners. Depending on these factors, you can expect to receive up to 10 survey invitations per day.

We believe you should only receive emails that will be of relevance to you. Your email frequency will therefore depend on many factors including, but not limited to your location, gender, age and the requirements of our survey partners. Depending on these factors, you can expect to receive up to 10 survey invitations per day.

Q. How can I identify Empowered Surveys survey invitations?
 
All of our emails will be sent out from our email address 'support@empoweredsurveys.com.au'. Please make sure to add it as a safe sender, so that you don't miss out!
Survey invitations will be sent from the email address "surveys@empoweredsurveys.com.au" and will be distinctively branded. To ensure you always get your emails from us, you should add our email address, "surveys@empoweredsurveys.com.au" to your address book.

Q. Do I have to receive surveys invitations from Empowered Surveys?
 
Yes - by joining and accepting our terms and conditions, you agree to receive survey invitations from us. Each email we send you is an opportunity for you to earn rewards, which you can then use to redeem great rewards.
Yes - by joining Empowered Surveys and accepting our terms and conditions, you agree to receive survey invitations from us. Each email we send you is an opportunity for you to earn rewards, which you can then use to redeem great rewards.

Q. It has taken me longer to complete a survey than what is advised on the invitation. Why is that?
 

The length of time to complete a survey is added to the invitation as a guide. It can take longer or shorter to complete a survey based on the answers you supply. If you have any queries about how long it has taken to complete a survey, please contact member support via the contact us or shoot through a discussion on our forum

 

Empowered Surveys Rewards


Q. Will my Reward balance expire?
 

So long as your account remains active, your reward balance will not expire! Furthermore, as our catalogue of rewards grow, you'll have more opportunities to spend your reward. Your reward balance will be automatically reduced when you purchase items from our Rewards Catalogue or redeem cash into your bank account.

So long as your account remains active, your reward balance will not expire! And furthermore, as our catalogue of rewards grow, you'll have more opportunities to spend your reward. Your reward balance will be automatically reduced when you purchase items from our rewards catalogue or redeem cash into your bank account.

Q. I didn’t receive my reward - what do I do?
 
Due to reporting requirements some surveys can then take up to 30 days to appear in your account. While other survey rewards will appear in your account instantly. Please contact us if you are having trouble using your rewards.
Due to reporting requirements some surveys can then take up to 30 days to appear in your account. While other survey rewards will appear in your account instantly. Please contact us if you are having trouble using your rewards.

Q. How long does it take to receive my reward once I have submitted and order?
 
We do voucher redemptions every second business day. Please allow 2 business days for your voucher to be received. 
For cash rewards, we make reward payments once a week and for gift vouchers usually once every second week. You will be notified by email once your reward has been sent.

Q. What happens if I don't respond to a survey invitation?
 

If you don't respond to our survey inviations you will not earn any rewards. Please be wary of closing dates advertised on some of our email communications. If you choose to respond after the date indicated, then you may not be eligible to collect the reward points related to a particular email.

If you don't respond to our survey invitations you will not earn any rewards. Please be wary of closing dates advertised on some of our email communications. If you choose to respond after the date indicated, then you may not be eligible to collect the reward points related to a particular email.

Q. I responded to a survey invitation, but the survey was full or I did not qualify! Why?
 

Survey invitations are very popular amongst our members. Some surveys will have set quotas for responses and in most cases, they will also specify a closing date for responses. From time to time, we may have survey response quotas filled well before the closing date. The people who respond quickest have the best chance to accumulate the maximum amount of rewards allocated to that survey, so it pays to be vigilant of your Empowered Surveys emails.

Survey invitations are very popular amongst our members. Some surveys will have set quotas for responses and in most cases, they will also specify a closing date for responses. From time to time, we may have survey response quotas filled well before the closing date. The people who respond quickest have the best chance to accumulate the maximum amount of rewards allocated to that survey, so it pays to be vigilant of your Empowered Surveys emails.

Technical


Q. I’ve registered with the wrong email address. What should I do?
 
Log in to the Account Details section of Empowered Surveys using the incorrect email address you registered with and password, then follow the instructions to amend your email address in the Account Details area of the website.
Log into your account of Empowered Surveys using the incorrect email address you registered with and password, then follow the instructions to amend your email address in the My Account area of the website.

Q. Help! I've forgotten my username/password!
 

Don't worry! Visit our forgotten password page to reset your password. You'll need your registered email address. If you don't know your registered email address, contact our support team for assistance.

Don't worry! Visit our forgotten password page to reset your password. You'll need your registered email address. If you don't know your registered email address, contact our support team for assistance.

Q. Can I change my password?
 
Simply hit the forget password and you will receive a link to reset/change your password.
 
Yes, you can change your password via the Account Details section of the website. If you have forgotten your Empowered Surveys password, please visit the forgotten password page.
 
Q. How do I unsubscribe/resign from the Empowered Surveys online community?
 

You can unsubscribe from Empowered Surveys via the Account section of the website. Additionally, at the bottom of each email we send to you there is a link to unsubscribe from the service. Please note it can take up to 72 hours for the change to take affect and when you unsubscribe, your account remains in a grace status for a period of 14 days, during which you can reactivate your account if you change your mind. Once this grace period has expired, your account is permanently terminated, and any reward points you have earned will be forfeited.

You can unsubscribe from Empowered Surveys via the Account section of the website. Additionally, at the bottom of each email promotion we send to you there is a link to unsubscribe from the service. Please note it can take up to 72 hours for the change to take affect and when you unsubscribe, your account remains in a grace status for a period of 14 days, during which you can reactivate your account if you change your mind. Once this grace period has expired, your account is permanently terminated, and any reward points you have earned will be forfeited.

Q. Do I need any special software to participate in surveys/email promotions?
 
For the majority of cases, all you will need is an internet connection, a working email address and a reliable web browser to read our surveys and email promotions. From time to time, you may also receive special surveys or promotions such as movie trailers or a sneak peak of a TV or radio commercial so a working sound card and appropriate software may be required. This might include web browser plugins and/or software for rich media, video, audio, flash animation and portable document files (PDFs). Programs such as Macromedia Flash Player, Apple Quicktime, Microsoft Media Player, Real Player, and Acrobat Reader are readily available for free online.
For the majority of our surveys all you will need is an internet connection, a working email address and a reliable web browser to read our surveys and email promotions. From time to time, you may also receive special surveys or promotions such as movie trailers or a sneak peak of a TV or radio commercial, so a working sound card and appropriate software may be required. This might include web browser plugins and/or software for rich media, video, audio, flash animation and portable document files (PDFs). Programs such as Macromedia Flash Player, Apple QuickTime, Microsoft Media Player, Real Player, and Acrobat Reader are readily available for free online.